In a world increasingly flooded with information, businesses often face a surprisingly basic challenge: finding the right piece of knowledge at the right moment. Whether it’s a frontline nurse trying to interpret a policy update or an employee searching for procedural guidelines buried deep in a SharePoint repository, these moments of friction can cost time, reduce efficiency, and even impact quality of service.

Case Study: Creating an AI-Chatbot to access policies for an aged care provider

In aged care, timely access to accurate policies is critical for resident safety, care quality, and regulatory compliance. An AI-powered assistant delivers role-specific guidance instantly, reducing errors, saving staff time, and ensuring consistent application of procedures. This allows teams to focus on resident care while maintaining compliance.

The Solution: Leveraging Azure, GPT-4o, and RAG for Intelligent Policy Retrieval

In collaboration with Australia’s leading aged care provider, Cygnus Consulting developed an AI-powered policy assistant to tackle a pressing issue: frontline staff struggling to access essential information scattered across systems. Built using Microsoft Azure, GPT-4o, and Retrieval-Augmented Generation (RAG), the solution delivers accurate, role-specific responses to natural language queries by securely drawing from SharePoint-based policy documents. Delivered through a ReactJS and .NET Core platform, the chat interface transformed fragmented information access into a seamless, intelligent experience, boosting productivity, compliance, and staff confidence.