Modernizing for Efficiency:
A Case Study in SaaS PlatformReengineering
About the company:
UnitingCare is the biggest social services provider in Australia, helping over a million people annually across various locations. With a vast national footprint and a history spanning more than 100 years, UnitingCare offers various services including aged care, with a focus on supporting women.
Challenges:
The existing SaaS platform lacked essential features and a user-friendly interface, necessitating a transformation from a basic application to a feature-rich platform for improved customer interaction.
Implementation roadmap:
The new platform's value proposition
The platform’s new features would include improved data accuracy, reporting capabilities, notifications, and robust security.
The platform is designed to accommodate future growth in customer base and revenue.
Offers a new business opportunity for Uniting Care by establishing a B2C platform.
Results:
The project successfully migrated the existing application to a new in-house platform, introducing several key functionalities. This platform enables both customers and carers to register, manage services and bookings, process payments securely, provide feedback, and store all relevant data within the application. With these features, the platform enhances user experience, streamlines operations, and ensures efficient management of services and bookings for both customers and carers.